Right to Quality, Fast & Dignified Care

Every patient has a fundamental right to receive the highest quality of healthcare services, delivered immediately and without bias.

• Non-Discrimination: Services are offered regardless of ethnicity, culture, religion, gender, or nature of illness.
• Speed of Care: Health services must be provided as fast as possible, respecting patient time limitations.
• Emergency Priority: Quality care is assured instantly in emergency cases, completely regardless of cost.
• Transfer Protocol: If local treatment is unavailable, patients are transferred to another facility immediately after receiving first-stage emergency care.

Right to Comprehensive Information

Information is the foundation of patient safety. All communication must be timely, sufficient, and fully understandable.

• Clinical Transparency: Active education about the diagnosis, prognosis, and medical options.
• Tailored Education: Communication must regard patient characteristics, education level, language, pain, and stress levels.
• Access to Case Files: Patients can access all elements of their clinical files, request error corrections, or request a complete copy.
• Admission Clarity: Clear guidelines regarding costs, insurances, supporting systems, and non-therapeutic services before admission.

Right to Self-Determination & Choice

Every patient possesses complete autonomy to make voluntary decisions regarding their treatment plan.

• Free Decisions: Complete freedom to make medical choices without external pressure or force.
• Selection Rights: Choice over which specialist physician and clinic provides their clinical services, under legal frameworks.
• Second Opinion: Inalienable right to request consultation or a formal second opinion from another physician.
• Time to Decide: Receiving sufficient time and information before being requested to make any major medical decisions.

Right to Privacy & Confidentiality

Patient privacy is sacred. All patient data, physical spaces, and treatment procedures must be securely guarded.

• Absolute Confidentiality: All clinical records and medical history are kept strictly confidential unless explicitly authorized by law.
• Controlled Access: Clinical files can only be accessed by the patient, the direct treating team, and authorized legal entities.
• Physical Privacy: Provision of appropriate environments to respect and guard modesty during examinations and interventions.
• Trusted Companion: Right to be accompanied by a chosen family member or advisor during diagnostic examinations and clinical steps.

Right to Legal Redress & Compensation

Fajr Hospital protects its patients by supporting open legal systems to resolve grievances and compensate for medical errors swiftly.

• Lawsuit System Access: If rights are violated during therapeutic care, patients can file a formal grievance via our legal system.
• Uncompromised Quality: Undergoing a dispute or legal grievance will strictly never degrade or distort the ongoing quality of medical services provided.
• Informed Process: Right to be fully updated on the progress and administrative development of the filed grievance.
• Error Compensation: Any certified medical errors committed during diagnostic or treatment stages must be compensated immediately according to national legal standards.